Shipping policy

Shipping Policy

Thank you for shopping at Star Confetti Shop. We want to ensure that your shopping experience is smooth and that your party supplies arrive on time. By placing an order with us, you agree to the terms of this Shipping Policy.

1. Shipping Methods & Delivery Times

Domestic Orders: We offer standard, expedited, and express shipping options. Estimated delivery times for domestic orders are as follows:
- Standard Shipping: 7 to 10 business days.
- Expedited Shipping: 6 to 9 business days.
- Express Shipping: 3 to 5 business days.
International Orders: For international shipments, delivery times can vary between 4 and 6 weeks, depending on the destination country and selected shipping method.

Please note that delivery times are estimates and may vary due to factors such as shipping carrier delays, weather conditions, and public holidays.

2. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. You will be able to view the total shipping charge before completing your purchase at checkout.
Free Shipping: We offer free standard shipping on orders over $75 within United States. This offer may be subject to change based on promotions and shipping policies.

3. Order Processing

All orders are processed within 10 business days of placing your order. Orders are processed Monday to Friday, excluding holidays.
If any items are out of stock or unavailable, you will be notified promptly, and alternative solutions will be offered (e.g., backorder, product replacement, or refund).

4. Shipping Address

It is important to ensure that you enter the correct and complete shipping address when placing your order. Star Confetti Shop is not responsible for delays or misdeliveries due to incorrect addresses.
Once your order is placed, we are unable to modify the shipping address. Please double-check your shipping details before confirming the purchase.

5. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number (if applicable). Please allow 3 to 5 hours for the tracking information to update after shipment.
You can track your order using the provided tracking number on the carrier’s website.

6. Shipping Restrictions

Some products may have additional shipping restrictions due to size, weight, or other factors. In such cases, we will notify you before shipping.

7. Lost or Damaged Shipments

If your order is lost or damaged during shipping, please contact us immediately at starconfettishop@gmail.com or our Whatsapp number (980) 455-9163. We will work with the carrier to resolve the issue as quickly as possible.
Star Confetti Shop is not responsible for lost or damaged items once they have been delivered to the specified address. However, we will assist you with filing a claim with the shipping carrier.

8. Customs, Duties, and Taxes (For International Orders)

For international shipments, customs duties, taxes, and other import fees may apply. These fees are the responsibility of the customer and are not included in the shipping charges at checkout.
We recommend checking with your local customs office for more information on potential fees before placing your order.

9. Returns and Exchanges

Please review our [Return and Exchange Policy] for more information regarding returns and exchanges.
Shipping costs for the return will be covered by Star Confetti Shop unless the product is defective or there was an error in shipping.
We will charge a 10% restocking fee.

10. Contact Us

If you have any questions or concerns regarding shipping or your order, please contact our customer service team at starconfettishop@gmail.com or our Whatsapp number (980) 455-9163. We are happy to assist you!

By completing your purchase, you acknowledge that you have read and agreed to this Shipping Policy.

Feel free to adjust the shipping times, costs, or any other details based on your specific business operations and the policies you want to have in place.